Refund Policy
This Refund Policy applies to all purchases made on the Kamilasatelier online shop.
Because my artworks are often original, handmade, or made-to-order pieces, I generally do not accept returns or refunds once an order has been processed and shipped. Please read the conditions below carefully before placing an order.
1. Returns and Refunds
• Original artworks and custom/commissioned pieces are non-refundable and cannot be returned, unless they arrive damaged or there is a serious issue with your order.
• If you believe there is a problem with your order, please contact me within 5 days of delivery and include your order number and clear photos of the artwork and packaging.
• If a refund is approved, it will be issued to the original payment method. Please note that shipping costs are generally non-refundable.
2. Damaged or Lost Orders
• If your order arrives damaged, please contact me within 5 days of delivery with photos of the damage and the packaging so we can find a fair solution together (such as a repair, replacement if possible, or partial refund).
• If a package is lost in transit, I will work with the shipping provider to investigate. Please understand that delays or losses caused by the carrier are outside of my direct control, but I will do my best to help resolve the situation.
If you have any questions about this Refund Policy or your order, please contact me at: kamila.szarko1@gmail.com.