Shipping Policy
1. General Information
Having said that, a Shipping Policy is a legally binding document that is meant to establish the legal relations between you and your customers. It is the legal framework for presenting your obligations to your customers, but also to address different possible scenarios that may occur, and what happens in each and every case.
A Shipping Policy is a good practice and it helps both sides - you and your customers. Your customers may benefit from being informed about what they can expect from your service. You may benefit because people may be likely to shop with you if you have a clear Shipping Policy in place since there won't be any questions about your shipping timeframes or processes.
2. Shipping Destinations
I currently ship to: Germany and other European Union countries. If you are located outside these regions and would like to place an order, please contact me before purchasing so we can check if shipping is possible and what the costs would be.
Orders are shipped with standard postal or courier services. Approximate delivery times after dispatch are: within Germany: 2–7 business days; within the EU: 5–14 business days. These time frames are estimates only. Delays may occur due to customs, holidays, strikes, or other circumstances beyond my control.
Shipping costs are calculated at checkout based on your location, the size, and the weight of the artwork. Any customs duties, import taxes, or other fees charged by your country are the buyer’s responsibility.
All artworks are carefully packaged to protect them during transit. If your order arrives damaged, please contact me within 5 days of delivery with photos of the packaging and the artwork so we can find a fair solution together.